About the Role

The Quality Engineer role drives the quality, reliability, and usability of delivered solutions and improves the processes that uphold technical best practices. Likely to own quality for many complex services.

Responsibilities

Requirements Analysis

• Identify and integrate quality assurance parameters throughout the software development lifecycle (SDLC)
• Contribute to backlog grooming to refine user stories with the necessary technical specifications, non-functional scope of work, such as acceptance criteria and test cases

Quality Assurance

• Put in place processes and methods for collecting value-driven quality measurement and other service-level agreement (SLA) monitoring
• Create reports on key metrics and indicators of product quality that inform decisions and strategies by stakeholders

Streamlined Testing

• Source quality-driven feedback and performance metrics directly from field staff/users
• Create and manage test frameworks; use the framework to set and hit test coverage goals across multiple test areas (regression, stress testing, etc.)
• Automate testing in CI/CD pipelines
• Create test schedules in accordance with project scope or delivery timelines
• Prepare, refine, and track test plans and cases according to quality parameters and acceptance criteria

Quality Control

• Identify and introduce the latest industry standards and regulations for software quality control
• Identify quality-related technical problems and drive their respective resolution
• Document your work to ensure replicability both as your service adds new features and to other services.

Troubleshooting Production Issues

• Isolate and track bugs throughout all stages of testing and product support
• Anticipate and record solution deficiencies as informed by technical guides and quality assessment reports